Best for specifications, quotations, certificates, drawings and formal commercial records.
sales@shehopeglobal.comSend enough context to get a useful answer.
For the first message, share the product or application, country, target temperature, voltage and estimated quantity. Specifications and quotations are confirmed through email, with WhatsApp available for faster clarification when configured.
Useful for quick questions, photos, videos and progress updates after the inquiry context is clear.
Number will be published after response coverage is confirmed.Technical meeting
Used for OEM, distribution, project refrigeration and complex application review.
Scheduled after the initial brief.Start a product or project inquiry.
Share the operating conditions first. We will use them to narrow the equipment, configuration and documents required for your market.
- Product and application review
- Voltage and market requirements
- Quotation after configuration confirmation
A clear handoff from website to sales.
- 01
The inquiry is stored with the source page, product interest, country and campaign context.
- 02
Sales reviews missing technical or commercial information and replies by email.
- 03
The applicable model, specification, documents and trade scope are confirmed.
- 04
A formal quotation is issued. Payment is not collected directly on this website.
What to include in the first message
- The food or product being stored, and whether it is fresh, chilled or frozen.
- Target temperature and the band you must hold during service.
- Ambient conditions: kitchen heat, outdoor location, climate class or seasonal peaks.
- Available space, door width for delivery, and whether the unit must pass a corridor or lift.
- Voltage, frequency and plug type at the installation site, plus the destination country.
- Estimated quantity, required market documents, and any deadline the project is working to.
What happens after you send it
- Your message is recorded with the page you were reading, and a copy is emailed to our sales team immediately.
- We review the application and come back with the questions that still need answers, usually about temperature, ambient load or site conditions.
- We confirm the model, the configuration, and the documents applicable to your market and that specific model.
- A formal quotation follows by email, including production planning. Nothing is charged on this website.
We reply by email, normally within one working day during business hours in China (GMT+8). Complex projects may need a short technical call, arranged by email.